The upper track shows the tap sounds received at the agent end. Azure Latency Test. Latency tests conducted on 4G network may not be acurate. (Please note: You can use any tool of your preference or choice), After running through the steps given in Validation Testing section of the Amazon Connect Administrator Guide, for the above described scenario, I obtained two set of recording files-. 2020/11/19 Update: This is part 1 of a series of posts. Azure Speed Test 2.0 - Measure the latenecy to your nearest Microsoft Azure Data Center Azure Speed Test 2.0 Measuring the latency from your web browser to the Blob Storage Service in each of the Microsoft Azure Data Centers. The results for the first tap are as below:-. Each region has 2 or more AvailabilityZones, which are independent data centers that are located close to each other. the regions is important as performance starts to have noticeable degradation when the latency is Overall Latency becomes noticeable at 300ms and may affect quality of experience above 500ms as also mentioned in the Interpreting the Test Results section of the Amazon Connect Administrator Guide. Image 3: Resources created in 3 AWS Regions to test bandwidth I decided to test bandwidths from us-east-1 to two different AWS regions to examine bandwidth variability caused by geographic separation. I will also be using Audacity as the audio analysis tool. Revision e7ad00c5. The accuracy is +/- 1ms. Missing your favourite cloud provider or a specific region… And finally we can measure the latency for the third tap as well, Latency for this given peak is recorded as the difference between the timestamp for the two taps = T2-T1 = 16.985 s – 16.512 s = 473 ms (L3), 5. Test your network latency, download and upload speed to Azure datacenters around the world. Each AWS Local Zone location is an extension of an AWS Region where you can run your latency sensitive applications using AWS services such as Amazon Elastic Compute Cloud, Amazon Virtual Private Cloud, Amazon Elastic Block Store, Amazon File Storage, and Amazon Elastic Load Balancing in geographic proximity to end-users. If you omit this value, the tool uses the IP address of a DNS resolver in the AWS US East (N. Virginia) Region (us-east-1). To setup AWS side VPN: Below is our measurement of AWS inter region latencies measured in milliseconds. In this case, one instance will be taken care by AWS and one will be EC2 as setup above. You could also use these results to evaluate the need for adopting different methods to mitigate effects of latency using the recommendations provided in the ‘PSTN and Agent Connection Latency’ section of Amazon Connect Administrator Guide. The latency captured is the time from when the “querying” function calls the Lambda invoke SDK to when it gets a response. We’ve launched a new tool — Network Latency Test, a free service for network monitoring. © 2021, Amazon Web Services, Inc. or its affiliates. Click the button below to estimate the latency from your browser to each AWS™ region. Now that we have all the three latencies, we can calculate the average of them to get the Overall Latency, Overall Latency = (L1+L2+L3)/3 = 473 + 470 + 473 = 472 ms, Latency for this given peak is recorded as the difference between the timestamp for the two taps T2-T1 = 17.658 s – 17.528 s = 130 ms (L1), Latency for this given peak is recorded as the difference between the timestamp for the two taps = T2-T1 = 23.138 s – 23.007 s = 131 ms (L2), Latency for this given peak is recorded as the difference between the timestamp for the two taps = T2-T1 = 28.866 s – 23.750 s = 116 ms (L3), 5. It is a unique solution for the users of Amazon Web Services (AWS). The steps to measure latency are given under the title Test Inbound Calls using Softphone in the Validation Testing section of the Amazon Connect Administrator Guide. done by taking an average to multiple pings. Each latency test consists of one Lambda function querying another Lambda function in the same AWS region. In this example, the recording file has two tracks. Amazon Web Services HTTP Ping Testing latency between Azure & AWS in the same region. Using the above steps, you can measure the audio latency for your call center configuration. The audio recording will show a series of taps, the first one being the initial sound made from the tap on customer’s desk, and the recurring one is the sound heard from the agent’s speakers. The big question what would be the latency. Amazon Web Services™ This site check the latency from your browser to each AWS™ region. I ran a series of tests to find out which of these regions met this requirement. more than 150 - 200ms between a client and server or between two servers in two different regions. VPC Peering: EC2 <=> AWS Managed VPN. Lightsail VPS HTTP Ping Region Latency (ms) CloudFront CDN: N. Virginia us-east-1: Ohio us-east-2: Oregon us-west-2: Mumbai ap-south-1: Now that we have all three latencies, we can calculate the average to get the PSTN Latency, PSTN Latency = (L1+L2+L3)/3 = 130 + 131 + 116 = 125.66 ms. As per the formula : Overall Latency = PSTN Latency + Agent Latency. While there are three stages to Operational Excellence – Prepare, Operate, and Evolve, let us look at a few recommendations we have in the ‘Prepare’ stage necessary for Amazon Connect:-. I recently had a requirement to provision an application within Amazon EC2. Latency measurement for the first tap is as below. Understanding latency between the regions is important as performance starts to have noticeable degradation when the latency is more than 150 - 200ms between a client and server or between two servers in two different regions.. Below is our measurement of AWS inter region latencies measured … Anatomy of AWS VPC network, regions and availability zones. From here, I'll review AWS VPC network to explain the motivation for this test, then cover the steps I did. For test result details, place the mouse cursor over result bars in the table below. The lower one showcases the sound of the tap made from the customer’s desk. AvidThink (with assistance from technology experts) ran a real-world basic test suite on AWS Wavelength on Verizon’s network. December 2020 round-trip latency figures The steps to measure latency are given under the title Test Inbound Calls using Softphone in the Validation Testing section of the Amazon Connect Administrator Guide. AWS Inter Region Latency¶. While your geographic location, agent set up or use case may vary (transfer, conference, etc. Latency/cross-talk—in a voice connection manifests as a delay between when something is said and when the person on the other end hears it. In this example, we have not separated the two sounds as different tracks and you can see them in the same time series. Latency; US-East (Virginia) 387 ms: 329 ms: 302 ms: 529 ms: US-West (California) 313 ms: 284 ms: 347 ms: 308 ms You will use these recording files to analyze your results and calculate latency. Amazon Web Services (AWS) Ping Test. This online tool estimates the network latency from your browser to AWS Lightsail VPS data centers around the world. This blog post will focus on diving deep into the fourth point of how you can measure latency between agents and callers especially in scenarios where your Amazon Connect instance is geographically distant from both. This blog post assumes that you know how to set up an Amazon Connect instance, enable call recording, access the call recordings and create a basic Amazon Connect Contact flow that can reach to an agent. In this example, the Amazon Connect instance has been set up in Sydney, Australia and the agents as well as callers are based out of Seattle, US. The higher the latency the lower the maximum bandwidth. How does latency affect data transfer throughput? While the tests achieved impressive throughput (> 3Gbps download speeds on UDP and easily over > 1Gbps on TCP), we did not discern any significant latency … ), it is important to note the concept remains the same and you can apply the same logic to test your individual scenarios. This test was assuming the front-end workloads in Azure would connect to back-end workloads in AWS. © Copyright 2020, Aviatrix Systems, Inc Understanding latency between It is a great utility if you want to find out which server has the lowest latency to your device. Once you have run through the steps you should have captured two recording files- one using the audio analysis tool of your choice running on the agent desktop and the other using the native call recording capability within Amazon Connect. 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